Delivery & Fulfillment Policy

All products and services sold on SpeakMetry are 100% digital one-time purchases: Premium Passes (fixed-duration access that never auto-renews). We do not sell or ship physical goods, and nothing you buy creates a recurring charge.

Upon successful completion of payment through our payment checkout, your Premium Pass is activated on your account immediately (within seconds).

You can access your digital purchase immediately by logging into your SpeakMetry account at speakmetry.com/dashboard.

• Premium Passes: Your raised daily limits, mock test allowance and AI pronunciation checks activate instantly, with the exact expiry date shown on your billing page.
• Mock test reports: Listening and Reading tests are marked the moment you hand in, and the review appears in your history at once. Speaking and Writing tests are marked by an AI examiner and the report appears in your history as soon as marking completes, usually within a few minutes; you do not need to keep the page open. Every report comes with its full feedback, on a free sitting as on a Premium Pass.

Immediately following a successful transaction, an automated confirmation email containing your purchase details, transaction identifier, and payment receipt is sent to the email address associated with your account.

Every purchase is also listed, with its date and amount, under Plan & billing in your dashboard. If you need the receipt again, reply to the confirmation email or write to us and we will send it.

Because SpeakMetry is an entirely online software application, there are no shipping fees, delivery charges, customs duties, or physical logistics delays associated with any purchase on our platform worldwide.

In the rare case that your Premium Pass does not show on your account straight after you pay:

1. Refresh the page, or sign out and sign back in.
2. Check your email inbox for your payment confirmation receipt.
3. If your pass status does not reflect within 15 minutes of payment, email our support team at support@speakmetry.com with your account email and transaction ID.

Our support team reviews account fulfillment issues as high priority and resolves them within 1 business day (often within a few hours).

Digital product delivery does not affect your entitlement to our standard money-back guarantee. Unused Premium Passes are backed by a 30-day refund policy, and since nothing auto-renews, there is never a subscription to cancel. Please refer to our dedicated Refund Policy and Terms of Service for complete details.