Delivery & Fulfillment Policy
SpeakMetry provides digital services and software access. This policy details how and when your one-time purchases — Premium Passes and exam credits — are delivered.
All products and services sold on SpeakMetry — Premium Passes (fixed-duration access that never auto-renews) and exam credit packs — are 100% digital one-time purchases. We do not sell or ship physical goods, and nothing you buy creates a recurring charge.
Upon successful completion of payment through our payment checkout, your Premium Pass or exam credits are activated and credited to your account immediately (within seconds).
You can access your digital purchase immediately by logging into your SpeakMetry account at speakmetry.com/dashboard.
- Premium Passes: Your raised daily limits, practice allowance, AI pronunciation evaluations, and daily AI plan refreshes activate instantly, with the exact expiry date shown on your billing page.
- Exam Packs: Purchased session credits are added directly to your exam credit balance visible on your billing overview and exam runner launch screen.
Immediately following a successful transaction, an automated confirmation email containing your purchase details, transaction identifier, and payment receipt is sent to the email address associated with your account.
You can also view, download, or print tax receipts and invoice history anytime from your account settings under the billing portal section.
Because SpeakMetry is an entirely online software application, there are no shipping fees, delivery charges, customs duties, or physical logistics delays associated with any purchase on our platform worldwide.
In rare instances where network latency or browser caching prevents your dashboard balance from updating immediately after purchase:
- Refresh your browser page or log out and sign back in to force a token sync.
- Check your email inbox for your payment confirmation receipt.
- If your credits or pass status do not reflect within 15 minutes of payment, email our support team at [email protected] with your account email and transaction ID.
Our support team reviews account fulfillment issues as high priority and resolves them within 1 business day (often within a few hours).
Digital product delivery does not affect your entitlement to our standard money-back guarantee. Unused Premium Passes and unused exam credit packs are backed by a 14-day refund policy — and since nothing auto-renews, there is never a subscription to cancel. Please refer to our dedicated Refund Policy and Terms of Service for complete details.