Refund Policy

Every SpeakMetry purchase is a one-time payment: a Premium Pass (a fixed period of premium access that expires on a stated date and never renews) or an exam credit pack (credits that never expire). There are no recurring charges, so there are no renewal refunds to worry about — the rules below cover everything.

If SpeakMetry isn't the right fit, we'll refund a Premium Pass in full if you ask within 30 days of the purchase and the pass is effectively unused (no AI usage beyond the free allowances). Email [email protected] with the subject line "Refund Request" and we will process it within 5 business days. If you've made meaningful use of the pass, we may offer a partial goodwill refund at our discretion — ask; we err on the side of the customer.

Exam credit packs are refundable within 30 days of purchase as long as none of the pack's credits have been used. Once you have used pack credits, the purchase is non-refundable except as required by applicable law. Remember that credits never expire — if your exam was postponed, there is no need to refund; the credits simply wait for you.

You never lose an exam credit to a technical failure on our side: if a session fails to start, the live connection never establishes, or scoring fails after the session, the credit is returned to your balance automatically. If that hasn't happened for you, contact support and we will restore it.

Nothing in this policy limits your statutory rights. If you are a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal for online purchases; where you have used the service during that period, a proportionate deduction may apply as permitted by law. Our merchant of record, PayPro Global, may also process refunds in line with its own buyer terms.

If you were charged due to a technical error on the part of SpeakMetry, or if the Service was unavailable for an extended period while you held an active Premium Pass, contact us — we review these cases individually and err on the side of the customer.

PayPro Global is the seller of record for every SpeakMetry purchase, so your card or bank statement shows PayPro Global rather than SpeakMetry. If a charge looks unfamiliar, that is why.

You can request a refund from either of us and get the same outcome. Emailing [email protected] is usually fastest, because we can also fix the underlying problem. You may instead raise it directly with PayPro Globalthrough their customer support portal, which accepts refund requests within 30 days of purchase; they pass the request to us before deciding. Either route is fine — please use one of them rather than a chargeback.

Email [email protected] with:

• Your registered email address.
• The date of the charge.
• The reason for your request (optional for unused-purchase refunds).

Approved refunds are returned through the original payment method and typically appear within 5–10 business days depending on your bank. We aim to respond to every refund request within one business day.

Please contact us before initiating a chargeback — in almost every case we can resolve the issue faster with a direct refund. Accounts associated with unresolved fraudulent chargebacks may be suspended.

See also our Terms of Service for full billing terms.